As a courtesy to other riders and our instructors, you must cancel your reserved spot in class by 7:00pm the day before the scheduled class in order to avoid penalties.
Cancellations - 7:00pm the day before your scheduled class. As a courtesy to other riders and our instructors, you must cancel your class by 7:00pm the day before your scheduled class in order to avoid penalies.
Late Cancel - If you cancel after 7:00pm the day before and up to 2 HOURS prior to your class, you will be charged
Unlimited Series - $10 charge
Standard Series- Forfeit your class
No Show - If you cancel your class less than 2 HOURS prior to class or NO SHOW your class, you will be charged
Unlimited Series - $15 charge
Standard Series- Forfeit your class + $5 charge
You can cancel your reservation in the following ways:
Text or call the studio 530-359-8783and speak to a support staff member or leave us a voice mail. Cancellations will not be accepted by email, or Facebook.
Login to your TRUE Ride account under “my classes”
Cancel - press“Unreserve.”
Late Cancel - press “Late Cancel”
Late Arrival: If you are running late, please call us to let us know. Your spot will be released 2 minutes before the start of class if we have not heard from you. No guest may join a class 5 minutes after class has begun and the same charges above will apply.
Waitlist: If a class is full you can join the waitlist. We will add guests on a first come first served basis as spots become available. You will be notified by email that you have added or you can check your account under "my classes" to see if your status has changed from "waitlisted" to "enrolled". If you are on our waitlist and cannot attend class, please log in to your account and remove yourself from the waitlist. If a class is not removed from your account the same policies described above will apply.